Archive for the ‘Optimizing Personal Results’ Category

Removing Personal Barriers to Success

Friday, April 9th, 2010

What obstacles prevent you from being successful in your life? I have observed two related barriers that result in misalignment between people’s abilities and their desired outcomes; both are self-imposed. Could one or both of these be holding you back?

Obstacle #1 comes in the form of conscious or unconscious beliefs that limit our expectations about what we can or cannot do. In addition to the boundaries that others impose on us, we often create our own artificial barriers to pursuing our dreams. For example, when I was in my late 20s I convinced myself that I could never achieve my dream of going to law school because I would be 30 years old by the time I finished. My belief that 30 was much too old to be starting a new career caused me to discard this “impossible” goal.

Obstacle #2 occurs when we accept others’ untested assumptions about our abilities. For example, as a university professor I continuously met people of all ages who had no idea that they could succeed – however they defined success – simply because no one had ever set high expectations for them or told them they were capable of much more than they suspected.

The misalignment that results from these two obstacles blocks our path to success and results in high personal costs. By settling for less, we short-change ourselves and others. Here are two suggestions for removing these obstacles to personal success:

Suggestion #1: Identify one self-imposed barrier, something that is holding you back from achieving a desired outcome that seems beyond your reach, such as writing a poem, running or walking a marathon, or putting your needs ahead of your family’s needs. Test the limits of this boundary – e.g., write a poem for yourself, sign up to train for a marathon, skip a family gathering in favor of doing something for yourself. See what happens. I would be willing to bet that you find you are able to go a lot further than you had imagined – i.e., there is a lot more “stretch” to that boundary than you had thought!

Suggestion #2: Test others’ assumptions of your abilities. Give others the gift of seeing their abilities through your eyes. When you run across someone who appears to be held back by erroneous beliefs about his/her abilities, encourage that person to test those limits. Help others raise their expectations by challenging them to identify higher level outcomes than they had imagined possible. The reward is likely to be a richer, more joy-filled life.

What will you do today to ensure you are not standing in the way of your dreams?

© 2010 Pat Lynch. All rights reserved.

Do You Recognize and Own Your Value?

Wednesday, March 31st, 2010

A number of years ago, one of my relatives who is a successful sales person decided to take a job with a different company in the same industry. When I called to congratulate him, he told me he was studying the catalog of his new employer, which didn’t surprise me. What did surprise me, however, was what he told me next. He confessed that he was afraid that his new boss would fire him when he found out that he didn’t know the new company’s products inside out.

At first I thought he was kidding, but quickly realized he was serious. Thus it was a revelation to him when I suggested that the reason he was hired was not because of his knowledge of the equipment he would be selling; rather, it was because he has a talent for being able to sell anything to anyone. I explained that it’s easy for employers to teach people about their products. What they cannot teach are talents, which are innate. In short, he had no idea of his true value.

How many times do we see people – ourselves included – who are unaware of the value they provide to others? Because our talents come naturally to us, we tend to overlook them because they come easily. I believe this is one reason why we fail to recognize their value to others. After all, didn’t we grow up hearing phrases like, “No pain, no gain?” Surely things that come easily can’t be worth much to anyone, right?

We couldn’t be more wrong! I challenge you to take a close look at your talents. Better yet, ask some of your close friends to tell you what talents they see in you, and how valuable they are to others. And then start owning that value, if you don’t already do so. I invite you to let us know what you discover!

© 2010 Pat Lynch. All rights reserved.

Language: The Key to the Quality of Your Environment

Wednesday, March 31st, 2010

What if I told you that you could dramatically increase the quality of your environment simply by your choice of words? It’s true: our words shape our beliefs, which inform our behaviors. The words and phrases we use significantly influence the decisions we make and the actions we take.

To see how easy it is to change our behavior simply by changing the language we use, try this quick exercise. Think of an upcoming social engagement or event about which you feel ambivalent. Now jot down all the reasons why your going would be a really bad idea. Your list is likely to cause you to decline the invitation immediately! Before you do that though, write down all the reasons why you would love to attend. Without a doubt, that list will make you wonder why you ever considered skipping the event!

The way we talk to ourselves and others creates our reality. This means that we get to choose how we experience the situations with which we are faced. Do we want to go down a life-affirming path, or an energy-draining path? Our behavior will follow the images we envision based on the words we select and the questions we ask. Each of us has total control over our language, and thus how we experience our environments at any given time. In addition, we can influence the quality of others’ environments simply through how we frame our questions to them. That is, our questions will lead others to seek the answers in either positive or negative directions.

For example, consider a situation in which managers want to raise the organization’s customer service level from competitive to distinctive. Which set of questions below contains language that is likely to create a motivating learning environment that will encourage employees to hear the lesson and become part of the solution?

    – What complaints have you heard from our customers this week?
    – What did we do wrong in serving our customers this week?
    OR
    – What is the most inspiring compliment you heard our customers pay us this week?
    – In what ways did we delight our customers this week?

In this case, two different choices of language result in totally dissimilar answers, and thus in vastly divergent learning environments.

Here are examples of five common scenarios in which the language chosen prompts totally different responses:

    Dealing with an irate customer:
    “We can’t do that” vs. “Here’s what we can do”

    Persuading a decision-maker to adopt a program:
    “Here’s how much the program will cost” vs. “Here’s the return on our investment”

    Allocating scarce resources:
    “What services should we cut?” vs. “What value can we offer our customers?”

    Improving performance:
    “What are our weaknesses?” vs. “How can we leverage our strengths?”

    Optimizing business results:
    “What obstacles does this challenge create?” vs. “What opportunities does it present?”

What are some of the ways in which you have improved the quality of your environment by choosing your words carefully? Let us know!

© 2010 Pat Lynch. All rights reserved.

Why Looking for Opportunity is Not Enough

Saturday, March 20th, 2010

Opportunity surrounds us; we need only recognize it for what it is. Even during times of economic and other types of hardship, it presents itself. Yet many people are so focused on looking for opportunity that they fail to see it, even when it’s right in front of them. What I have learned is to stop merely looking for opportunity and start recognizing it – because it is everywhere. We just may need to see if through different eyes.

To me, there is more than a semantic difference between looking and seeing. To “look” seems to be passive, accepting, and non-analytical. That is, we observe things in front of us, collecting the images that present themselves in our range of vision. In contrast, to “see” seems to be active, questioning, and analytical. We perceive meaning in the objects or actions that we have “collected” through the act of looking, we recognize or identify patterns, we interpret and make sense of what is there by creating a context for it. Thus looking is a necessary but not sufficient precursor to recognizing opportunity. We have to take the next step if we are to find it.

If we seek opportunity, we will find it. Look around you with the intention of recognizing the help that is offered. Sometimes there are obstacles that prevent us from seeing it. Ego and stubbornness are two that I am well acquainted with; in retrospect, I realize that both have prevented me from seeing or taking advantage of opportunities that were mine for the asking. As a result, some life experiences have been harder than necessary. The lesson for me: though the opportunity may not be exactly what I had in mind, I would be well served to accept it for the lesson I can learn. We each retain the right to choose whether to recognize and receive opportunity, or to reject it. Why not learn the lessons that are offered, even if they don’t seem to be what we want or need at the moment?

How often do we refuse the help or the gifts that are offered? Perhaps they take the form of a person who is willing and able to help us, yet we fail to receive the opportunity he or she represents. What are we losing out on when we make these choices? Imagine how different our lives would be if we started recognizing the opportunity that is offered! How can we learn to see rather than merely to look?

Begin by becoming aware of the differences between looking and seeing. Actively seek the meaning in people, things, and actions around you. Put your ego aside and be open to receiving from others. I have found that even simple things will help me practice recognizing opportunities both large and small. For example, receive a stranger’s smile, a child’s curious stare, a door opened for you (literally or figuratively). Accept the opportunity with thanks, and you will find yourself experiencing the world in a different way.

© 2010 Pat Lynch. All rights reserved.

What’s Next for YOU?: Take Charge of Your Life Today

Sunday, February 28th, 2010

More and more often, I hear people at various stages of their careers expressing a common desire: to do something different than they are doing now. Some of these individuals have reached retirement age and are looking for new challenges or opportunities; others have been laid off or are seeking their next job in anticipation of losing their job; still others who are working feel dissatisfied because they haven’t found their niche yet. Those who are just joining the labor force are wondering what their careers hold in store for them.

What all of these people have in common is a wonderful opportunity to take charge of their lives. Yet many of them don’t know how to do that, or where to begin. As a result, they settle for the status quo.

As someone who has done a substantial amount of career counseling over the years, I discovered that I have a talent for helping people identify their passions and find ways to incorporate them into their lives. Along the way I have learned that, despite what they say, some people are not ready to make the transition from merely doing a job to engaging in those things that bring them joy. Sometimes they lack the skills or experience to do so; other times they choose to not change. In order to distinguish between those who are ready for a transformation and those who are not, I have developed what might be described as a “readiness assessment.” Here are some sample elements:

To what extent are you willing and able to:

    • Be successful?
    • Suspend judgment of yourself?
    • Be kind to yourself?
    • Unleash your creativity?
    • Examine your beliefs?
    • Recognize and “own” your talents?
    • Think outside the box?
    • Take responsibility for the quality of your life?
    • Make the necessary changes?
    • Recognize that how you experience life is always your choice?

If you already are experiencing the type of joy-filled life that comes from living your passion, congratulations! Please tell us your story. If you are not, how ready are you to begin to make the transformation? Let us know!

© 2010 Pat Lynch. All rights reserved.

Time to Lose the “Fight” Word

Sunday, January 31st, 2010

Why do so many people “fight” for things, ideas, and positions? Politicians promise to “fight” for their constituents’ interests; why not just discuss them in a civil manner? I want to elect people who get things done rather than those who vow to spend their time not getting along with others. We “fight” City Hall. Why? The politicians and staffers there theoretically work for us. We “fight” for what we believe in – e.g., causes, issues, beliefs. Why not just live our values and beliefs, having rational discourse with those who see the world differently?

Fighting is wearing and wearisome. It causes us to expend tremendous amounts of energy and resources, to get all riled up, to assume/think/believe the worst about people and situations, to expect the worst – which means, of course, that we find the worst. Why not expect the best of people? We are highly likely to find it. Why not seek interests instead of positions? Why not accept the fact that though we won’t always agree with others, we can agree to disagree and remain civil to one another? This is not to say that we simply roll over and accept things that are abhorrent to us. It does mean we stop demonizing those who see the world differently, that we seek common ground, and that we try to reach agreement where we can, disagreeing civilly and seeking reasonable alternatives.

There is no need for the types of anger, vitriol, hatred, and meanness that have become so common in our society. Stop the fighting in our everyday lives. Start there. You may be surprised: world peace could follow. Here are five ways to begin to lose the “fight” word:

    1. Watch the bellicose language. In fact, dump it altogether. Why? Our language forms our beliefs, and our beliefs inform our actions. By changing our language we ultimately change our behaviors.

    2. Use alternative language that will lead to behaviors that are conducive to getting us closer to what we want. The old saying, “You can catch more flies with honey than with vinegar” comes to mind.

    3. Take the time to get to know others, especially those with whom you disagree. It’s very easy to revile, speak ill of, and demonize people who we keep at arms’ length. It’s much harder to act out when we have interacted with people individually, gotten to know them, and have looked into their eyes and seen the human beings inside who have hopes and dreams – just like us.

    4. Acknowledge that we don’t have to agree on everything.

    5. Insist that we respect the fact that those who don’t share our beliefs are fellow human beings who are like us in more ways than they are different. Seek these commonalities, and the differences will become largely insignificant.

Imagine what society would be like if all the vitriol – or even a large proportion of it – instead were channeled into productive language and actions. We might find ourselves getting along in a more peaceful world, with few, if, any, things so important that we feel compelled to fight for them. At the very least, our quality of life would increase dramatically.

What can you do today to replace “fight” language with words of openness, respect, understanding, invitation? By listening to others rather than assuming an adversarial position, we gain insights that help us understand, to see perspectives we hadn’t considered, to find ways that we can each get what we want and need. All this takes a little more time – to get to know people instead of relying on stereotypes to categorize them or to make attributions about them. The ROI (return on investment) of doing this is huge. What are you waiting for?

© 2010 Pat Lynch. All rights reserved.

Receiving Thanks or Gratitude

Sunday, January 31st, 2010

Have you ever had the following experience? Someone helps you – e.g., gives you directions, does you a favor, suggests a more efficient way of doing something, saves you from harm – then you say “Thank you,” and the individual responds, “No problem” or “It’s just my job.” Does that kind of reply satisfy you?

For a long time, being on the receiving end of one of the above responses (or the one that really irritates me, “Whatever”) bothered me, even though these types of answers seem to have become standard in our society. I wondered whatever happened to the reply I was taught when someone thanked me, which is simply, “You’re welcome.” There is something perturbing to me about the new “standard” exchange, which seems dismissive of the speaker’s gratitude. A recent experience allowed me to discover the reason for my dissatisfaction and taught me a valuable lesson.

Last month I received a very generous gift from an individual I hardly know. I was well aware that this person could afford the gift, and I wondered how I could thank her in a way that conveyed the extent of my appreciation. When I called to express my gratitude, she took the time to listen to everything I wanted to say, and her reply indicated that she fully understood my message. Importantly, she refrained from downplaying or minimizing her action. I gained two insights from this experience.

First, by fully embracing her role as benefactor, this individual refrained from minimizing the value of the gift. Rather than dismissing my thanks or downplaying her role by responding that it was no big deal, she simply accepted my appreciation.

    When people do something for another person, they often view it in terms of its “cost” to them rather than in terms of the value provided to the recipient. As a result, they do not see the impact their assistance had on the other person. When they downplay their efforts, they are doing a disservice both to themselves and to the other person. For example, last week I had a meeting with a client in Los Angeles, where parking is notoriously scarce. The executive’s assistant made a phone call to arrange parking for me in the building’s lot. As a result, she saved me time and helped keep my stress level down. Yet her response to my expression of thanks was, “This is very minimal work. It’s not a problem.” Clearly she had no idea that she had made my life easier.

Second, by receiving my expression of gratitude, my benefactor enabled me to reciprocate in small measure for her act of kindness.

    The norm of reciprocity is very strong in U.S. culture. When someone who helps us dismisses our thanks by saying (for example), “I was just doing my job,” in essence that person is not allowing us to fulfill our part of the exchange. It is this refusal to accept my thanks, I realized, that has been the source of the dissatisfaction I described above.

Think of the consequences that these all-too-common “No problem” or “It’s just my job” responses have throughout society. Because people have no idea how a small kindness on their part can have a huge impact on others’ lives, they are not receiving the recognition they deserve for the value they provide. Further, by downplaying their efforts they are refusing to accept the recipients’ thanks, or at least they are trivializing them. This type of interaction leaves both parties diminished rather than energized. And this outcome is bad for business. Why? Because instead of recognizing the value they provide and being energized by the opportunities that present themselves every day, employees are focusing on the tasks they perform. Thus they cannot see how they contribute to the organization’s goals. Why not tap into the capacity that every one of us has to add value to others’ lives? Doing so is uplifting for all concerned.

Here are my suggestions for receiving others’ thanks:

    1. When you take the time to help someone, think about the impact of your kindness on that person – even if you view your efforts as merely doing your job or as no big deal. There is a very high probability that you have made the other person’s life easier, safer, less stressful, or more joy-filled. Acknowledge your contribution to improving the other person’s quality of life.

    2. Allow the other person to express his/her thanks.

    3. Reply “You’re welcome” and stop talking. Do not downplay your effort – even if you thought it was minimal.

    4. Repeat steps 1 – 3 often.

What can you do today to increase the quality of another person’s life? Let us know!

© 2010 Pat Lynch. All rights reserved.

Pushing the Envelope in Long Beach

Saturday, January 9th, 2010

On New Year’s Eve, Travis Pastrana made history in Long Beach, CA by driving his car at about 90 miles per hour down the Pine Avenue pier (which had been temporarily elongated for this event), navigating the airborne vehicle over the water, and landing it safely on a barge some 270 feet away in the harbor. It’s safe to say that by smashing the previous record of 171 feet, his achievement is likely to remain the new standard for quite some time.

Whether or not you understand why someone would take this kind of chance, you probably would agree that the stunt was an extreme form of pushing the proverbial envelope. By his words and actions immediately following his successful landing (including a back flip into the cold harbor water), Mr. Pastrana clearly was highly energized by the ride and its outcome, though he admitted later that he had been very nervous just before he started his race down the pier. (Although his mother was nearby, she confessed to a reporter she had been unable to watch his record-setting attempt.)

It has been said that people grow when they push themselves outside of their comfort zones. Personally I have found that statement to be true: I learn more, go further, and make dramatically faster progress in life when I am operating outside of my comfort zone. Sometimes I have done that intentionally, such as when I decided to leave the security of my job as a tenured professor to start my own business; other times I have found myself acting opportunistically, having no idea whether what I was about to do actually would work. Though I am highly unlikely to engage in any form of extreme physical activity, I have to say that my biggest successes are the result of having done things that required me to push myself far outside my comfort zone. It’s both scary and exhilarating – much as Mr. Pastrana demonstrated on New Year’s Eve after his safe landing.

Think back to a time during which you experienced a major success. Were you operating inside or outside your comfort zone? How did the success – and the journey leading up to it – make you feel? What did you learn from the experience?

During 2010 my intention is to emulate a very successful colleague who, after making some bold changes in his business, stated, “I am going to become comfortable living in my discomfort zone.”

I invite you to consider pushing your own boundaries this year as a way to grow both personally and professionally. Let me know how you do!

© 2010 Pat Lynch. All rights reserved.

Every Day a Saturday

Thursday, January 7th, 2010

Something a colleague said to me yesterday caught my attention. Newly retired, he still is getting used to being able to do what he wants instead of having to adhere to a schedule set by others. We were having difficulty identifying a time during the week for us to discuss a project for which I had requested his assistance. Finally he suggested that we meet on Saturday. Knowing that he likes to spend weekends with his family, I questioned whether this meeting would interfere with that time. “No,” he replied, “Saturday is fine – because every day is Saturday now that I’ve retired!”

What a great concept! This comment made me wonder what makes any given day a “Saturday” for someone, and why is it different than other days? Perhaps Saturdays (as used in the context here rather than literally) represent a type of freedom – either from something or to do something. For example, they may represent freedom from having to go to work or school. Or they may represent the freedom to do what individuals want, to get to the chores around the house that are difficult to fit in during the rest of the week, to pursue a hobby, to visit with family or friends, to take a trip, or simply to relax and enjoy life.

Here are my questions for you:

  1. What makes a day “Saturday” for you?
  2. During any given month, how many Saturdays do you
    experience?
  3. If so inclined, what can you to do create more Saturdays for
    yourself?

I invite you to share your answers to these questions with us!

© 2010 Pat Lynch. All rights reserved.

New Interview Series: Setting Priorities

Thursday, January 7th, 2010

I am very pleased to announce the “unveiling” of my new interview series on setting and implementing priorities. In this thought-provoking series titled Deft Decisions in Chaotic Conditions: How Experts Create Calm from Chaos, thirteen experts share their insights and suggestions about how to set, align, and implement priorities. Participants include a wide array of first responders, organization experts, and psychologists. The latter offer their perspectives on why people fail to set or implement priorities, and they offer suggestions about how to remove or minimize obstacles to success. Each interview lasts approximately 30 minutes. I invite you to listen in and let me know what you think!

© 2010 Pat Lynch. All rights reserved.