Do You Want to Espouse Excellence
The mission or vision statements of many organizations make a commitment to service and/or product excellence. Ensuring excellence requires leaders to set their organizations and employees up for success rather than for mediocrity. Yet often the infrastructure required to meet this level of commitment is missing or woefully inadequate. One way to achieve excellence is to develop and implement a viable succession process that ensures a pool of qualified individuals who are ready, able, and willing to fill critical vacancies throughout the organization. The alternatives tend to be either no process or a replacement approach that’s inconsistent, costly, and often mis-matches people and jobs, to the detriment of both customers and employees. A viable succession process sets up individuals and agencies for success by providing a systematic framework within which people are able to get the training and development needed for them to be fully successful in their current and future jobs. It focuses on critical jobs and skills throughout the organization, not just at the top. It enables organizations to deliver on their promise of excellence. Here’s why implementing a viable succession process enables excellence rather than mediocrity:
Leaders who truly aspire to excellence would be well served to develop and implement a viable succession process throughout their organizations. An effective succession process is scalable to the situation and the available resources, so there’s no excuse for failing to establish one. Leaders who are unwilling to do so need to move aside in favor of those willing to make good on their organizaton’s commitment to excellence. If you’d like some ideas about how to educate yourself and others about the critical need for establishing a viable succession process in your organization, take a look at my articles How to Make a Compelling Case for Implementing a Succession Process and Succession Planning Myths and Realities. To find other articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com.
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© 2016 Pat Lynch. All rights reserved. |
Archive for the ‘Newsletters’ Category
Alignment Solutions Newsletter: Do You Want to Espouse Excellence or Settle for Mediocrity?
Wednesday, January 27th, 2016Tags: excellence, promotion, succession process
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Alignment Solutions Newsletter: 3 Techniques for Enabling Personal and Professional Growth
Wednesday, December 30th, 2015
3 Techniques for Enabling Personal
Personal and professional growth requires us to go outside our comfort zones. Yet many people can’t begin to test their boundaries because their lives are filled with time-consuming “stuff.” Here are three techniques that can help create the space necessary for your growth by de-cluttering your life. Technique #1: Reflect on this statement: “Sometimes we need to let go of the good things in life to make room for the great things.” Though I don’t know who originally made this statement, a colleague shared it with me years ago when I was considering a career change. Hesitant to move forward into the uncertainty of starting my own business, I was clinging to the security of my tenured university professor position because I truly enjoyed teaching, even though I knew it was time for me to move on. This advice helped me to make that transition, and since then, to make positive changes in other aspects of my life. Try it: Imagine what great things might be in store for you once you make the space for them! Even when you’re not sure what they are, release one “good thing” and see what happens. Technique #2: Ask yourself this question: “Does this [person, belief, activity, assumption, thing] still serve me well?” If the answer is “No,” release it. Try it: Ask yourself the above question, inserting one word or name at a time. Answe truthfully. Repeat often. When the answer is “No,” release whatever or whomever nolonger serves you well. Technique #3: Ask yourself this question: “Am I the only person in the world who can do this [task at hand]?” If the answer is “No,” delegate it! Try it: If you have trouble delegating tasks, change your mindset. Think of delegating as an opportunity to let others shine. For every task you don’t like, or aren’t that good at, or aren’t interested in, there are people who would jump at the chance to do it. Why not let them engage their interests, skills, talents, or abilities? You would be doing yourself and them a huge favor. When we choose to stick with what we know, take on more than is necessary, and/or hold onto people or things that no longer serve us well, our growth is stunted and our quality of life suffers. Try any one of these three techniques today. You will discover that de-cluttering your life enhances its quality tremendously by enabling your personal and professional growth. Best wishes for a year filled with great things! To find articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com.
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© 2015 Pat Lynch. All rights reserved. |
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Alignment Solutions Newsletter: How to Re-set Unrealistic Workplace Expectations
Wednesday, December 9th, 2015
How to Re-set Unrealistic
Unrealistic expectations have widespread negative repercussions in the workplace. They establish impossible standards that even high achievers who are consummate problem-solvers cannot meet. Yet people try anyway, often to their own and others’ detriment. Employees trying to meet impossible standards may take short-cuts or give up altogether. As a result, morale drops, self-confidence plummets, resentment grows, trust (in oneself and each other) is eroded, and people begin to question their own competency. Stress increases when employees perceive that even heroic efforts are not good enough. To re-set unrealistic expectations, there are two audiences you must address: yourself and your employees. Some actions to counter unrealistic expectations are common to both groups:
Here are some audience-specific actions you can take to re-set unrealistic expectations: Self:
Employees:
You can set yourself and others up for success by establishing realistic expectations and by consistently challenging those that are not. The workplace can be a stressful environment. Don’t make your and others’ jobs harder than necessary by setting, or allowing to others to create, impossible standards. To find other articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
Tags: reset workplace expetations
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Alignment Solutions Newsletter: The Paradox of Compassion
Wednesday, November 11th, 2015
The Paradox of Compassion
Compassion has two components: a feeling of deep sympathy for others who have undergone misfortune, and a desire to alleviate their suffering. It is compassion that leads many people to join “helping” professions or volunteer for charitable causes. Some organizations that identify core values identify compassion as a quality that defines who they are, as an organization and as individuals. People feel proud that they serve others selflessly and with humility. Yet most are fooling themselves: they are not fully compassionate. The paradox of compassion is that you cannot be truly compassionate toward others unless you first are kind to yourself. There’s a reason why flight attendants tell passengers to put their own oxygen masks on first before helping others during an emergency: you can’t be part of the solution if you become part of the problem. Yet too many people fail to make regular self-care a priority. The problem: if donned consistently, the armor of selflessness masks the seeds of self-destruction. You don’t expect that a phone whose battery has run down will work, so why do you expect that you will be able to perform at full capacity and be fully present for, aware of, and caring toward others when you don’t take care of yourself? The holidays highlight the conflict inherent in the paradox of compassion. During this time of heightened awareness of others’ plights and the sincere desire to mitigate their misfortune, people are particularly likely to put their own needs aside. At the same time that work and family demands may increase, they try to reach out to others in a special way to ease their lives. Their generosity stretches them to their limits and beyond. When something has to give – as it will – they generally cut back on their self-care, leaving themselves feeling overwhelmed, exhausted, and perhaps guilty due to their lack of family time. Here are twelve ways that you can be kind to yourself starting right now:
What will YOU do to be kind to yourself today? If you would like more ideas about how to take care of yourself, take a look at our article 31 No-cost Ways to Take Care of Yourself. To find other articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
Tags: Optimize Business Results, Organizational Effectiveness
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Alignment Solutions Newsletter: Let’s Stop Excusing Bad Behavior and Harmful Outcomes
Wednesday, October 14th, 2015
Let’s Stop Excusing Bad Behavior
In today’s world, “politically correct” language has run amok, leaving dysfunction in its wake. Instead of engaging in candid conversations, people tiptoe around issues or situations for any number of reasons: they don’t want to upset others, they’re uncomfortable dealing with emotions, or they don’t want to jeopardize their personal interests. As a result, we allow poor performance and even “unacceptable” outcomes to flourish. Examples of the toxicity of politically correct language and its dysfunctional outcomes abound in the news. Here are a few of the most recent:
Here’s the problem: politically correct language provides cover for those whose bad or illegal choices harm others because it excuses or rationalizes their actions. Failing to hold people accountable due to fear of being labeled politically incorrect creates a toxic work environment and opens the door to victimhood and feelings of helplessness and despair. But it doesn’t have to be this way. We have a choice: to continue to enable bad behavior and harmful outcomes by tolerating “political correctness” or to say “no” to victimhood by insisting on accountability. We start by using candid language that clearly reflects reality and refuses to excuse or rationalize bad choices and harmful outcomes. Here are four steps you can take to enable candid conversations in your organization:
If you would like to learn more about how a lack of candor can hurt your organization, and how you can realize the benefits of an environment in which candid conversations are the norm, take a look at our article Why and How to Drive the Political Correctness “Elephant” Out of Your Workplace. To find other articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
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Alignment Solutions Newsletter: Communicator: A Critical Leadership Role
Wednesday, September 16th, 2015
Communicator: A Critical Leadership Role
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© 2015 Pat Lynch. All rights reserved. |
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Alignment Solutions Newsletter: Ingredients for Success: Characteristics of Effective Leaders
Wednesday, September 2nd, 2015
Ingredients for Success: Characteristics
Although the topics at the annual conferences of the International Association of Women in Fire and Emergency Services and the International Association of Fire Chiefs in Atlanta were wide-ranging, they all had a common theme: helping their members lead effectively at the individual, team, agency, and community levels. Below are nineteen ingredients for leadership success that I took away from these two events. They are applicable to leaders in any industry. Successful leaders are those who:
How many of these characteristics describe you as a leader? Where are your opportunities for growth? To find leadership-related articles and other resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
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Alignment Solutions Newsletter: Lessons from the Special Olympics World Games
Wednesday, August 5th, 2015
Lessons from the Special Olympics World Games
Held in the U.S. for the first time since 1999, the Summer Special Olympics World Games brought 6,500 athletes and over 2,000 coaches from 165 countries to Los Angeles for nine days of celebration and competition. More than 30,000 volunteers and 500,000 spectators cheered the athletes, who competed in 25 sports. Media reports say that 27 new world records were set during the Games. Though the event was billed as the world’s largest sporting event in 2015, much more than athleticism was on display. The Special Olympics athletes’ oath sets the context: “Let me win, but if I cannot win, let me be brave in the attempt.” Though the athletes love to win, the real test for them is whether they do their best. In addition to enabling individuals with intellectual disabilities to compete in athletics, Special Olympics fosters acceptance by educating the public, offering support for athletes’ families, and providing training and medical care for its athletes free of charge. Those who attend Special Olympics events never forget the joy and inspiration they experience by watching the athletes compete. Below are some of the attributes displayed by Special Olympics athletes. You may recognize them as being just as applicable to the workplace as they are to athletics. The athletes:
Here are some lessons that Special Olympics athletes can teach us: Take the time to experience the joy in a job well done.
Many businesses, non-profits, government agencies, and individuals are long-time supporters of their local Special Olympics organizations. Why not join them? Experiencing the camaraderie and joy expressed by Special Olympics athletes during their competitions is inspirational. I invite you to attend an event in your area. Take your kids or your grandkids. The experience will change your lives. If you would like to read about what Special Olympics athletes can teach you about diversity, inclusion, and acceptance, take a look at our article Lessons in Inclusion from Special Olympics Athletes. To find articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
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Alignment Solutions Newsletter: Start Your Succession Process TODAY
Wednesday, July 15th, 2015
Start Your Succession Process TODAY
To find articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
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Alignment Solutions Newsletter: How to Preserve Institutional Knowledge
Wednesday, June 24th, 2015
The elements of a perfect storm that threatens organizational success are in place. Since the recession, organizational downsizing has resulted in the loss of subject matter experts, whose years of institutional knowledge walked out the door with them. Many organizations lack effective succession processes that could help mitigate this vulnerability. And with so many demands on scarce resources, leaders often find it easier to allocate them to needs that are most visible, leaving even key behind-the-scenes processes for another day. One way to thrive despite this storm is to develop a process that reduces your organization’s vulnerability by retaining, sharing, and using its institutional knowledge. Ideally this process would exist within the context of a robust succession process. However, it also may be developed and implemented on its own. Here are eight steps for creating an effective knowledge management process:
Organizations that thrive use their resources effectively and efficiently. A viable knowledge management process will enable you to obtain and capture information on a regular basis, and to disseminate it through a variety of media. Don’t wait until people are walking out the door: start today. To learn about how to create effective knowledge briefs, take a look at our article Knowledge Briefs: The Succession Planning Tool with Benefits. To find articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com. Alignment Solutions is a concise, bi-weekly newsletter written specifically to help organizational leaders optimize their business results. Your e-mail address is never shared with anyone for any reason. You may unsubscribe by clicking the link on the bottom of this e-mail.
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© 2015 Pat Lynch. All rights reserved. |
Posted in Newsletters | No Comments »