How to Gain Buy-in Despite Resistance
Human beings seem hard-wired to resist change, even when we believe the promised outcome will be positive. In the late 1980s, for example, when CEO Fred Smith declared that FedEx would become the first service company to win the prestigious Malcolm Baldrige Excellence Award, I didn’t hear of a single employee who was anything but enthusiastic about this goal. That is, until we found out that it required US to change how we worked. Suddenly the status quo looked a lot more attractive to us.
Like other organizations, public safety agencies are subject to stakeholders’ resistance to change. However, Fire Chief Kingman Schuldt has developed a process that has enabled the Greater Naples Fire and Rescue District to overcome successfully the objections by a variety of stakeholders to a number of initiatives. As a result, the agency has been successful in consolidating multiple independent fire districts as well as developing and implementing an organizational strategy, an employee performance system, and a customer satisfaction survey program. Here are the steps in that process:
By following the above process, over time, your organization can establish a culture that takes a positive approach to all issues, not just those at the strategic level. Such a culture can result in increased employee morale, greater productivity, and delighted customers. Why not make that investment in your organization?
If you’d like details about the above process and some examples of how it works, take a look at my article Using a Positive Approach to Gain Buy-in from Resistant Stakeholders. To find other articles and resources that may be of value to you, I invite you to visit my web site at www.BusinessAlignmentStrategies.com and my blog at www.OptimizeBusinessResults.com.
© 2016 Pat Lynch. All rights reserved.